Allscripts On Call: The Healthcare Podcast
At Every Step, Factor in Humans - Human Factors in HIT Design w Janey Barnes part 3

At Every Step, Factor in Humans - Human Factors in HIT Design w Janey Barnes part 3

September 18, 2019

The final part of our conversation with Dr. Janey Barnes (founder, User View). Dr. Barnes discusses how health IT platforms compare to those in other fields (and how pharma software is like lottery software); how hands-on training helps achieve stronger EHR functionality, satisfaction and regulatory fulfillment; and how a human-centered approach at every step, from implementation to daily use, creates systems that fit each unique organization.

Resources and research in episode:

Making Systems Work for Humans - Human Factors in HIT Design w Janey Barnes part 2

Making Systems Work for Humans - Human Factors in HIT Design w Janey Barnes part 2

September 11, 2019

The second episode with Dr. Janey Barnes (founder, User View) on human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the unique challenges of healthcare technology; how HIT partners should engage directly with users to discover their true needs; and how the right system supports patient safety and relieves clinician burden.

In episode:

I Love Lucy - The Chocolate Factory Clinician tasks are the chocolates.

What are Human Factors? - Human Factors in HIT Design w Janey Barnes part 1

What are Human Factors? - Human Factors in HIT Design w Janey Barnes part 1

September 4, 2019

The first of three episodes with Dr. Janey Barnes (founder, User-View) on incorporating human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the difference between human factors, usability and user experience; responding to US patient safety and usability standards today; and how healthcare organizations and IT partners can raise the bar for EHRs. 

Mobile Engagement for Providers and Patients - w Bonnie Bordeaux, Director of Solutions Management, Allscripts

Mobile Engagement for Providers and Patients - w Bonnie Bordeaux, Director of Solutions Management, Allscripts

August 21, 2019

Patients and clinicians alike may engage with technology at different levels. Connecting with each other can be a challenge. Bonnie Bordeaux (Allscripts) describes how IT partners can meet clinicians where they are, how clinicians can in turn meet patients, and what technology is available, especially on mobile platforms, to help everyone create personalized and quality care. 

Can Fewer Clicks Grow Cognitive Burden? Part 2: Designing a “Helper” EHR

Can Fewer Clicks Grow Cognitive Burden? Part 2: Designing a “Helper” EHR

December 4, 2018

To relieve cognitive load and promote productive workflows, EHR design should center on helping users achieve their goals. UXpert Ross Teague (Allscripts) discusses working with clinical users to determine what these goals are, and designing workflows that truly deliver on those needs. Part 2 of a two-part series.

Can Fewer Clicks Grow Cognitive Burden? Part 1

Can Fewer Clicks Grow Cognitive Burden? Part 1

November 27, 2018

Efforts to ease clinician burden through EHR design often focus on reducing the number of workflow clicks. But while responses like using smaller font or longer lines of text onscreen save users' physical burden, they can actually increase cognitive burden. UXpert Ross Teague (Allscripts) describes how this influences a user’s workflow and impacts overall performance. Part 1 of a two-part series.

How Interoperability Can Empower Clinicians

How Interoperability Can Empower Clinicians

October 9, 2018

Healthcare tech enables us to gather and use data from a huge number of sources. True interoperability lets us synchronize that data and integrate it into optimized workflows, so it’s readily available at key decision points. Expert Mike McAfee describes how to adapt EHR data to empower and inform endpoint users in creating the best care outcomes. Part 2 of a 3-part interview.

Involving Users in Usability Design, part 2

Involving Users in Usability Design, part 2

September 18, 2018

Clinicians, designers and organization leaders can work together to optimize the usability of both new and legacy EHR systems. UXpert Carin Mann describes the effectiveness of ongoing user testing and how users are often excited to contribute; how small adjustments in implementation and design can have major impact on outcomes; and how users and vendors can continue the conversation to create usable solutions for the best in patient care. Part 2 of a two-part interview.

In episode: A usability and safety analysis of electronic health records: a multi-center study (JAMIA)

Involving Users in Usability Design, part 1

Involving Users in Usability Design, part 1

September 5, 2018

Healthcare solutions achieve better results when users contribute, early and often, to the design process. Clinician usability expert Carin Mann discusses how users’ understanding of their own natural workflows gives them insight into data layout, burden relief and prioritization of patient care. Part 1 of a two-part interview.

Bridging the Gap Between Developers and Users

Bridging the Gap Between Developers and Users

August 21, 2018

When clinical software solutions are developed through a cascade process, developers often don’t receive user feedback until it’s too late to make changes efficiently. Julian Mitchell (VP Solutions, Allscripts) describes how to encourage a more interactive process between developers and clinical users, fostering an immediate feedback loop that rewards everyone and building more relevant and functional solutions overall.