Clinicians, designers and organization leaders can work together to optimize the usability of both new and legacy EHR systems. UXpert Carin Mann describes the effectiveness of ongoing user testing and how users are often excited to contribute; how small adjustments in implementation and design can have major impact on outcomes; and how users and vendors can continue the conversation to create usable solutions for the best in patient care. Part 2 of a two-part interview.
Healthcare solutions achieve better results when users contribute, early and often, to the design process. Clinician usability expert Carin Mann discusses how users’ understanding of their own natural workflows gives them insight into data layout, burden relief and prioritization of patient care. Part 1 of a two-part interview.
When clinical software solutions are developed through a cascade process, developers often don’t receive user feedback until it’s too late to make changes efficiently. Julian Mitchell (VP Solutions, Allscripts) describes how to encourage a more interactive process between developers and clinical users, fostering an immediate feedback loop that rewards everyone and building more relevant and functional solutions overall.
While not unique to the healthcare field, burnout is a distinctly frequent and high-impact issue for clinicians. Clinician burnout is characterized by physical and emotional exhaustion, personal detachment and a sense that work is meaningless. Family physician and safety expert Dr. Geoff Caplea describes the interrelated causes of burnout; how healthcare organizations and vendors can alleviate it; and what clinicians can do to advocate for their own health.
Two leaders of innovative health IT solutions discuss strengthening interoperability and improving experiences for clinicians and patients alike. Neil Farish (CEO/Founder Relaymed) and Angela Webster (CTO PatientLink) describe their journeys to developing their solutions and the resources and advice that were key to their success. Recorded at the Allscripts Developer Program Summit.
For clinicians, overwhelming task loads disrupt the work of caring for patients – patient experiences can suffer as a result. Shari Erickson, driver of the American College of Physicians “Patients Before Paperwork” initiative, discusses learnings and solutions she’s found in her work to help clinicians manage task loads and reconnect with patients. Share your own best practices and solutions at the ACP’s Patients Before Paperwork site, or find tools at the Physician Satisfaction and Professional Wellbeing page.