Involving Users in Usability Design, part 2

September 18, 2018
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Clinicians, designers and organization leaders can work together to optimize the usability of both new and legacy EHR systems. UXpert Carin Mann describes the effectiveness of ongoing user testing and how users are often excited to contribute; how small adjustments in implementation and design can have major impact on outcomes; and how users and vendors can continue the conversation to create usable solutions for the best in patient care. Part 2 of a two-part interview.

In episode: A usability and safety analysis of electronic health records: a multi-center study (JAMIA)

Involving Users in Usability Design, part 1

September 5, 2018
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Healthcare solutions achieve better results when users contribute, early and often, to the design process. Clinician usability expert Carin Mann discusses how users’ understanding of their own natural workflows gives them insight into data layout, burden relief and prioritization of patient care. Part 1 of a two-part interview.

The Whys and Hows of Clinician Burnout

August 7, 2018
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While not unique to the healthcare field, burnout is a distinctly frequent and high-impact issue for clinicians. Clinician burnout is characterized by physical and emotional exhaustion, personal detachment and a sense that work is meaningless. Family physician and safety expert Dr. Geoff Caplea describes the interrelated causes of burnout; how healthcare organizations and vendors can alleviate it; and what clinicians can do to advocate for their own health.

In episode: The National Academy of Medicine Collaborative on Resilience and Wellbeing

Treating Patients as Digital Consumers

July 24, 2018
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Patients today aren’t patient anymore. They expect convenient service and empowered choice. Digital patient experience expert Jan Oldenburg, active since the mid-1990s, explores how patients are used to being digital consumers in other aspects of their lives, the challenges and frustrations they face in healthcare, and what patients, caregivers and clinicians can all do to create a participatory culture of care that serves everyone involved.

Further Resources
Jan Oldenburg’s website, including books Engage: Transforming Healthcare Through Digital Patient Engagement, Participatory Healthcare
The Beryl Institute
Society for Participatory Medicine
HIMSS
Allscripts Patient Experience Resources

Data Exchange in National Disaster Response

April 24, 2018
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Cmdr. Sam Schaffzin (CMS) and Thomas Novak (ONC) offer the federal perspective on how  smooth data exchange and multi-level preparedness are essential in responding to state and national emergencies – and how health systems and community organizations can participate in the response. Recorded at HIMSS 2018.

References in episode:  “From Katrina to Wildfires: Leveraging Tech in Disaster Response”  (Karen DeSalvo & Christine Petrin, Health Affairs 11-7-17); the National Response Framework

HIEs to the Rescue

April 3, 2018
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From hurricanes to system outages, health information exchange systems prepare healthcare communities for any crisis. Dan Porreca, Executive Director of HEALTHeLINK, discusses how local HIEs and health systems build networks on personal trust and knowledge, sharing data that’s needed the most at the time. More at the Strategic Health Information Exchange Collaborative (SHIEC) and the HEALTHeLINK site. Recorded at HIMSS 2018. 

Blockchain for Better Mental Healthcare

March 23, 2018
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Blockchain technology offers potential for unprecedented information tracking across the continuum of care. In this episode, recorded at HIMSS 2018, VitalHub CEO Dan Matlow discusses how innovations in blockchain can enable organizations to strengthen mental healthcare and improve patient safety and wellness across care episodes.

Moving to Value-Based Care

March 20, 2018
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In this episode recorded at HIMSS 2018, thought leader Justin Barnes (HIMSS EHR, Justin Barnes Advisors) discusses the way forward for organizations achieving value-based care. Keep learning on Barnes’ show This Just In Radio, or follow #HIThinkTank on social media for value-based care best practices and more.

Achieving Maturity in 2018

January 30, 2018
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What's changing for EMRAM in 2018? Philip Bradley of HIMSS Analytics discusses what operational maturity means for healthcare organizations right now. Learn how to become Stage 6 or 7 organization this year, and how to be validated 2018. Part Two of a two-part series.

BONUS How to Grow in the New Normal: Healthcare Orgs

January 9, 2018
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In this segment from Allscripts’ “The New Normal: How to Thrive”, futurist Jeff Goldsmith describes how healthcare organizations today can empower themselves to grow. To hear the full webinar, which includes insights from Allscripts SVP Steve LaLonde, visit https://allscripts-2.wistia.com/medias/3humdhnagu.