Project Managing Implementations - w Ryan Kennedy, National Institute of Health

March 19, 2019

As technology develops and solutions update, implementations are a constant reality for healthcare organizations. Ryan Kennedy (National Institute of Health) discusses how strong project management frameworks, adapted to an organization’s unique needs, can set priorities, allocate resources and achieve systems that support every team involved. Recorded at HIMSS 2019.

 

Mentioned in episode:

Using AI to Communicate with Patients

January 29, 2019

Patient-centric technology is successful when meets its users' care needs. Dr. Phil Marshall, founder of the AI-based Conversa Conversation Platform, describes how providers can use data to discover what patients need and want today, and what to consider when offering the right tools to deliver on this.

To explore the platform, visit www.conversahealth.com or text HELLO to 77877. 

Can Fewer Clicks Grow Cognitive Burden? Part 1

November 27, 2018

Efforts to ease clinician burden through EHR design often focus on reducing the number of workflow clicks. But while responses like using smaller font or longer lines of text onscreen save users' physical burden, they can actually increase cognitive burden. UXpert Ross Teague (Allscripts) describes how this influences a user’s workflow and impacts overall performance. Part 1 of a two-part series.

Machine Learning for Smarter Healthcare

October 30, 2018

As systems can store more and more patient information for both individuals and populations, healthcare is uniquely positioned to leverage the “big data revolution”. Dr. Fatima Paruk (CMO Analytics, Allscripts) discusses using big data in healthcare, the distinct possibilities offered by machine learning and AI, and what clinicians can do to manage these in their processes themselves.

Interoperability Wrap-up: Comments and Resources

October 16, 2018

True interoperability calls for everyone – patients, clinicians, service providers – to come together for the betterment of healthcare. In the final episode of this series, expert Mike McAfee discusses how interoperability is advancing toward a new healthcare ecosystem, how to drive these changes in individual organizations and where listeners can learn more.

What Interoperability Means to Patients

October 2, 2018

We’ve all been patients. We’ve all experienced needing our information to be accessible and easily available to us, our clinicians and our providers. In this episode, interoperability expert Mike McAfee discusses the expectations patients have for accessing healthcare information, the challenges in reality and the tech framework that already exists to overcome those challenges. Part 1 of a 3-part interview.

Involving Users in Usability Design, part 2

September 18, 2018

Clinicians, designers and organization leaders can work together to optimize the usability of both new and legacy EHR systems. UXpert Carin Mann describes the effectiveness of ongoing user testing and how users are often excited to contribute; how small adjustments in implementation and design can have major impact on outcomes; and how users and vendors can continue the conversation to create usable solutions for the best in patient care. Part 2 of a two-part interview.

In episode: A usability and safety analysis of electronic health records: a multi-center study (JAMIA)

Involving Users in Usability Design, part 1

September 5, 2018

Healthcare solutions achieve better results when users contribute, early and often, to the design process. Clinician usability expert Carin Mann discusses how users’ understanding of their own natural workflows gives them insight into data layout, burden relief and prioritization of patient care. Part 1 of a two-part interview.

The Whys and Hows of Clinician Burnout

August 7, 2018

While not unique to the healthcare field, burnout is a distinctly frequent and high-impact issue for clinicians. Clinician burnout is characterized by physical and emotional exhaustion, personal detachment and a sense that work is meaningless. Family physician and safety expert Dr. Geoff Caplea describes the interrelated causes of burnout; how healthcare organizations and vendors can alleviate it; and what clinicians can do to advocate for their own health.

In episode: The National Academy of Medicine Collaborative on Resilience and Wellbeing

Treating Patients as Digital Consumers

July 24, 2018

Patients today aren’t patient anymore. They expect convenient service and empowered choice. Digital patient experience expert Jan Oldenburg, active since the mid-1990s, explores how patients are used to being digital consumers in other aspects of their lives, the challenges and frustrations they face in healthcare, and what patients, caregivers and clinicians can all do to create a participatory culture of care that serves everyone involved.

Further Resources
Jan Oldenburg’s website, including books Engage: Transforming Healthcare Through Digital Patient Engagement, Participatory Healthcare
The Beryl Institute
Society for Participatory Medicine
HIMSS
Allscripts Patient Experience Resources