
Success for healthcare leaders means staying one step ahead – of healthcare news, changes and emerging strategies. Turn to Allscripts On Call for information, insights and innovations that drive change and provoke action. In each episode, we’ll highlight key challenges facing healthcare and turn to industry leaders to discuss navigating these for maximum success. Start listening today to be part of the future of healthcare. Host Cassie Khorey,
Episodes

Thursday Jan 28, 2021
How the Allscripts - Microsoft partnership transforms healthcare through technology
Thursday Jan 28, 2021
Thursday Jan 28, 2021
Kathleen McGrow (Chief Nursing Information Officer, Microsoft) and Paul Minton (VP, Allscripts) discuss their shared clinical background and how they leverage it in the Allscripts/Microsoft partnership. Hear how this collaboration between healthcare and technology leaders is developing stronger security for providers, more powerful and efficient data tools for clinicians, and convenient, consumer-grade care for patients wherever it’s needed.

Wednesday Jul 08, 2020
EMR Systems for Everyone - w Dr. Constantin Jabarin, CCIO EMEA Region, Allscripts
Wednesday Jul 08, 2020
Wednesday Jul 08, 2020
In the post-COVID normal, clinicians are defining how to best deliver care going forward. Dr. Constantin Jabarin, who has successfully implemented customized EMR solutions in the UK, discusses supporting work practices during a time of change, directing all technology to the unique needs of an organization.
For more questions, contact Dr. Jabarin at constantin.jabarin@allscripts.com, or visit our contact page.

Wednesday Mar 25, 2020
Wednesday Mar 25, 2020
By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.
Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains:
- What makes the best healthcare experiences similar to the best cultural and educational ones
- Why guests trusted the Disney Cruise Line experience during a healthcare crisis
- How strong healthcare experiences raise patient engagement, lower staff burnout and improve care.
Resources in episode:
- Recommended book: The Experience Economy, by Joseph Pine
- Check out the ThinkWell website and blog, reach out with questions
- For more on informal science education principals, which apply to patient engagement, visit The American Association of Museums and the Association of Science and Technology Centers.

Wednesday Dec 11, 2019
How Providers Can Be Innovators - w Neil Patel, Healthbox
Wednesday Dec 11, 2019
Wednesday Dec 11, 2019
As delivering care becomes more complicated, it can be difficult for providers to find joy in the work they do. Neil Patel, founder of HIMSS innovation services company Healthbox, discusses how tech vendors and providers can partner to identify key challenges, build solutions to address them and even fall in love with the problems they work to solve.
Recorded at ACE 2019
In episode
Subscribe to Newsletters
Healthbox Insights and Newsletter
Healthcare Tech Newsletter (Kevin O'Leary)
The Weekly Gist (Gist Healthcare)
Reach out to Neil at neil@healthbox.com

Wednesday Oct 02, 2019
Prescription Price Transparency 101 - w Tom Pasquariello PharmD, Veradigm
Wednesday Oct 02, 2019
Wednesday Oct 02, 2019
When patients are shocked by the price of their prescriptions, this can severely disrupt their care. Patients may reduce or abandon their medication in order to save costs. Tom Pasquariello (Clinical Pharmacist, Veradigm) describes how prescription price transparency, especially integrated in the EHR, helps patients and clinicians work together to create an effective care plan for an affordable price.

Wednesday Sep 18, 2019
At Every Step, Factor in Humans - Human Factors in HIT Design w Janey Barnes part 3
Wednesday Sep 18, 2019
Wednesday Sep 18, 2019
The final part of our conversation with Dr. Janey Barnes (founder, User View). Dr. Barnes discusses how health IT platforms compare to those in other fields (and how pharma software is like lottery software); how hands-on training helps achieve stronger EHR functionality, satisfaction and regulatory fulfillment; and how a human-centered approach at every step, from implementation to daily use, creates systems that fit each unique organization.
Resources and research in episode:

Wednesday Sep 11, 2019
Making Systems Work for Humans - Human Factors in HIT Design w Janey Barnes part 2
Wednesday Sep 11, 2019
Wednesday Sep 11, 2019
The second episode with Dr. Janey Barnes (founder, User View) on human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the unique challenges of healthcare technology; how HIT partners should engage directly with users to discover their true needs; and how the right system supports patient safety and relieves clinician burden.
In episode:
I Love Lucy - The Chocolate Factory Clinician tasks are the chocolates.

Wednesday Sep 04, 2019
What are Human Factors? - Human Factors in HIT Design w Janey Barnes part 1
Wednesday Sep 04, 2019
Wednesday Sep 04, 2019
The first of three episodes with Dr. Janey Barnes (founder, User-View) on incorporating human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the difference between human factors, usability and user experience; responding to US patient safety and usability standards today; and how healthcare organizations and IT partners can raise the bar for EHRs.

Wednesday Aug 21, 2019
Wednesday Aug 21, 2019
Patients and clinicians alike may engage with technology at different levels. Connecting with each other can be a challenge. Bonnie Bordeaux (Allscripts) describes how IT partners can meet clinicians where they are, how clinicians can in turn meet patients, and what technology is available, especially on mobile platforms, to help everyone create personalized and quality care.

Tuesday Dec 04, 2018
Can Fewer Clicks Grow Cognitive Burden? Part 2: Designing a "Helper" EHR
Tuesday Dec 04, 2018
Tuesday Dec 04, 2018
To relieve cognitive load and promote productive workflows, EHR design should center on helping users achieve their goals. UXpert Ross Teague (Allscripts) discusses working with clinical users to determine what these goals are, and designing workflows that truly deliver on those needs. Part 2 of a two-part series.