Allscripts On Call: The Healthcare Podcast

Healthcare technology – whether medical devices or IT – has always had a direct connection to patient safety. In this first episode of a three-part series, Dr. Geoff Caplea (Allscripts) joins experts from  ECRI Institute to discuss how the organization was founded in 1968, and what’s changed in patient safety issues in the decades since.

Featured on this episode are Dr. Karen Schoelles, Janice Kaczmarek and Dr. Lorraine Possanza.

As delivering care becomes more complicated, it can be difficult for providers to find joy in the work they do. Neil Patel, founder of HIMSS innovation services company Healthbox, discusses how tech vendors and providers can partner to identify key challenges, build solutions to address them and even fall in love with the problems they work to solve.   

Recorded at ACE 2019

In episode

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Reach out to Neil at neil@healthbox.com

The final part of our conversation with Dr. Janey Barnes (founder, User View). Dr. Barnes discusses how health IT platforms compare to those in other fields (and how pharma software is like lottery software); how hands-on training helps achieve stronger EHR functionality, satisfaction and regulatory fulfillment; and how a human-centered approach at every step, from implementation to daily use, creates systems that fit each unique organization.

Resources and research in episode:

• National Institute of Standards and Technology (NIST)
• MedStar National Centers for Human Factors in Healthcare, led by Raj Ratwani (listen for Raj in future episodes)
• SAFER Guides by University of Texas’s Dean Sittig and Hardeep Singh
• David Bates, Brigham and Womens Hospital

To relieve cognitive load and promote productive workflows, EHR design should center on helping users achieve their goals. UXpert Ross Teague (Allscripts) discusses working with clinical users to determine what these goals are, and designing workflows that truly deliver on those needs. Part 2 of a two-part series.

Healthcare solutions achieve better results when users contribute, early and often, to the design process. Clinician usability expert Carin Mann discusses how users’ understanding of their own natural workflows gives them insight into data layout, burden relief and prioritization of patient care. Part 1 of a two-part interview.

When clinical software solutions are developed through a cascade process, developers often don’t receive user feedback until it’s too late to make changes efficiently. Julian Mitchell (VP Solutions, Allscripts) describes how to encourage a more interactive process between developers and clinical users, fostering an immediate feedback loop that rewards everyone and building more relevant and functional solutions overall.