Allscripts On Call: The Healthcare Podcast
Creating a Powerful Healthcare Experience - w Cynthia Sharpe, Experience Design Principal, ThinkWell Group

Creating a Powerful Healthcare Experience - w Cynthia Sharpe, Experience Design Principal, ThinkWell Group

March 25, 2020

By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.

Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains: 

  • What makes the best healthcare experiences similar to the best cultural and educational ones
  • Why guests trusted the Disney Cruise Line experience during a healthcare crisis
  • How strong healthcare experiences raise patient engagement, lower staff burnout and improve care. 

Resources in episode: 

Patient Safety and Health IT part 2: ECRI’s Guidelines Trust and Patient Safety Organization – w Janice Kaczmarek and Dr. Lorraine Possanza, ECRI Institute

Patient Safety and Health IT part 2: ECRI’s Guidelines Trust and Patient Safety Organization – w Janice Kaczmarek and Dr. Lorraine Possanza, ECRI Institute

February 26, 2020

In this second part of the series, ECRI Institute’s Janice Kaczmarek tells how the Institute developed its own Guidelines Trust to replace the Guidelines Clearinghouse. Dr. Lorraine Possanza describes how the ECRI Patient Safety Organization empowers all healthcare stakeholders to collaborate for stronger, better care.

Patient Safety and Health IT, part 1: The History of ECRI – w Dr. Karen Schoelles, Janice Kaczmarek, and Dr. Lorraine Possanza

Patient Safety and Health IT, part 1: The History of ECRI – w Dr. Karen Schoelles, Janice Kaczmarek, and Dr. Lorraine Possanza

February 19, 2020

Healthcare technology – whether medical devices or IT – has always had a direct connection to patient safety. In this first episode of a three-part series, Dr. Geoff Caplea (Allscripts) joins experts from  ECRI Institute to discuss how the organization was founded in 1968, and what’s changed in patient safety issues in the decades since.

Featured on this episode are Dr. Karen Schoelles, Janice Kaczmarek and Dr. Lorraine Possanza.

Closing Gaps in Your Physician Practice – w Paola Turchi, Revenue Cycle Management Consultant

Closing Gaps in Your Physician Practice – w Paola Turchi, Revenue Cycle Management Consultant

February 5, 2020

Physician practices face unique operational and financial challenges, including declining revenue, increasing denials, increasing patient balances and lack of actionable analytics. Consultant Paola Turchi explains how practice leaders can use revenue cycle management to address these gaps, improving employee, physician and patient satisfaction.

 

In episode:

Connect with HFMA, MGMA, and ACHE

Partnering for Patients in 2020 and Beyond - w Molly McCarthy, Chief Nursing Officer, Microsoft

Partnering for Patients in 2020 and Beyond - w Molly McCarthy, Chief Nursing Officer, Microsoft

January 8, 2020

As healthcare moves into the next decade, patients, providers and technology partners must combine their strengths to address the challenges ahead. Molly McCarthy (National Director, US Health and Chief Nursing Officer, Microsoft) tells how Microsoft technology is powering healthcare outcomes, and how the right partnerships with both patients and organizations will continue to move healthcare in the right direction.

Recorded at ACE 2019

In episode: Microsoft Healthcare Industry Blog

How Providers Can Be Innovators - w Neil Patel, Healthbox

How Providers Can Be Innovators - w Neil Patel, Healthbox

December 11, 2019

As delivering care becomes more complicated, it can be difficult for providers to find joy in the work they do. Neil Patel, founder of HIMSS innovation services company Healthbox, discusses how tech vendors and providers can partner to identify key challenges, build solutions to address them and even fall in love with the problems they work to solve.   

Recorded at ACE 2019

In episode

Subscribe to Newsletters

Healthbox Insights and Newsletter

Healthcare Tech Newsletter (Kevin O'Leary)

The Weekly Gist (Gist Healthcare)

MobiHealthNews

Reach out to Neil at neil@healthbox.com

Healthcare Providers and the Internet of Things – w Dr. Jim Nielsen, Baptist Pensacola

Healthcare Providers and the Internet of Things – w Dr. Jim Nielsen, Baptist Pensacola

December 4, 2019

Today’s healthcare providers have countless ways to connect clinicians and patients at every point of care. Dr. Jim Nielsen (CMIO, Baptist Pensacola) discusses how his community health system used the Internet of Things to address operational problems and improve delivery of care, as well as what other organizations can do to implement this themselves. 

At Every Step, Factor in Humans - Human Factors in HIT Design w Janey Barnes part 3

At Every Step, Factor in Humans - Human Factors in HIT Design w Janey Barnes part 3

September 18, 2019

The final part of our conversation with Dr. Janey Barnes (founder, User View). Dr. Barnes discusses how health IT platforms compare to those in other fields (and how pharma software is like lottery software); how hands-on training helps achieve stronger EHR functionality, satisfaction and regulatory fulfillment; and how a human-centered approach at every step, from implementation to daily use, creates systems that fit each unique organization.

Resources and research in episode:

What are Human Factors? - Human Factors in HIT Design w Janey Barnes part 1

What are Human Factors? - Human Factors in HIT Design w Janey Barnes part 1

September 4, 2019

The first of three episodes with Dr. Janey Barnes (founder, User-View) on incorporating human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the difference between human factors, usability and user experience; responding to US patient safety and usability standards today; and how healthcare organizations and IT partners can raise the bar for EHRs. 

Air Travel Strategies in Healthcare - w Paul Wiley & Nancy Harvey, Opargo

Air Travel Strategies in Healthcare - w Paul Wiley & Nancy Harvey, Opargo

July 2, 2019

Opargo’s practice optimization tool delivers learnings from the airline industry to meet healthcare needs. In a conversation with Allscripts’ Tina Joros, Opargo leaders Paul Wiley and Nancy Harvey discuss how scheduling patients is like assigning plane seats; how the right scheduling system can positively impact care and revenue; and how data analytics help organizations find their challenges and strengths before designing the right system for themselves. 

In episode
Opargo website
Opargo on YouTube
On Allscripts app store