March 25, 2020
By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.
Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains:
- What makes the best healthcare experiences similar to the best cultural and educational ones
- Why guests trusted the Disney Cruise Line experience during a healthcare crisis
- How strong healthcare experiences raise patient engagement, lower staff burnout and improve care.
Resources in episode:
February 26, 2020
In this second part of the series, ECRI Institute’s Janice Kaczmarek tells how the Institute developed its own Guidelines Trust to replace the Guidelines Clearinghouse. Dr. Lorraine Possanza describes how the ECRI Patient Safety Organization empowers all healthcare stakeholders to collaborate for stronger, better care.
February 19, 2020
Healthcare technology – whether medical devices or IT – has always had a direct connection to patient safety. In this first episode of a three-part series, Dr. Geoff Caplea (Allscripts) joins experts from ECRI Institute to discuss how the organization was founded in 1968, and what’s changed in patient safety issues in the decades since.
Featured on this episode are Dr. Karen Schoelles, Janice Kaczmarek and Dr. Lorraine Possanza.
February 5, 2020
Physician practices face unique operational and financial challenges, including declining revenue, increasing denials, increasing patient balances and lack of actionable analytics. Consultant Paola Turchi explains how practice leaders can use revenue cycle management to address these gaps, improving employee, physician and patient satisfaction.
In episode:
Connect with HFMA, MGMA, and ACHE
January 8, 2020
As healthcare moves into the next decade, patients, providers and technology partners must combine their strengths to address the challenges ahead. Molly McCarthy (National Director, US Health and Chief Nursing Officer, Microsoft) tells how Microsoft technology is powering healthcare outcomes, and how the right partnerships with both patients and organizations will continue to move healthcare in the right direction.
Recorded at ACE 2019
In episode: Microsoft Healthcare Industry Blog
December 4, 2019
Today’s healthcare providers have countless ways to connect clinicians and patients at every point of care. Dr. Jim Nielsen (CMIO, Baptist Pensacola) discusses how his community health system used the Internet of Things to address operational problems and improve delivery of care, as well as what other organizations can do to implement this themselves.
September 18, 2019
The final part of our conversation with Dr. Janey Barnes (founder, User View). Dr. Barnes discusses how health IT platforms compare to those in other fields (and how pharma software is like lottery software); how hands-on training helps achieve stronger EHR functionality, satisfaction and regulatory fulfillment; and how a human-centered approach at every step, from implementation to daily use, creates systems that fit each unique organization.
Resources and research in episode:
September 4, 2019
The first of three episodes with Dr. Janey Barnes (founder, User-View) on incorporating human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the difference between human factors, usability and user experience; responding to US patient safety and usability standards today; and how healthcare organizations and IT partners can raise the bar for EHRs.
July 2, 2019
Opargo’s practice optimization tool delivers learnings from the airline industry to meet healthcare needs. In a conversation with Allscripts’ Tina Joros, Opargo leaders Paul Wiley and Nancy Harvey discuss how scheduling patients is like assigning plane seats; how the right scheduling system can positively impact care and revenue; and how data analytics help organizations find their challenges and strengths before designing the right system for themselves.
In episode
Opargo website
Opargo on YouTube
On Allscripts app store
