In the post-COVID normal, clinicians are defining how to best deliver care going forward. Dr. Constantin Jabarin, who has successfully implemented customized EMR solutions in the UK, discusses supporting work practices during a time of change, directing all technology to the unique needs of an organization.
The science of behavioral economics helps us channel our natural urges toward accomplishing our goals. Karen Horgan, cofounder of behavioral economics consultancy VAL Health, describes the principles of behavioral economics and how we can apply them in healthcare, by making it easy for patients to communicate with providers and engage with their own care.
Technology Helps “Aging in Place” Become “Thriving in Motion” – w Dr. Charlotte Yeh, Chief Medical Officer, AARP Services
Today, during COVID-19 and its associated restrictions, older adults face not only immediate health risks but serious challenges in their daily lives. Dr. Charlotte Yeh (Chief Medical Officer, AARP Services) discusses how these reflect the broader health challenges of older adults, as well as their benefits, and the role technology plays in shifting from “aging in place” to “thriving in motion”.
Creating a Powerful Healthcare Experience - w Cynthia Sharpe, Experience Design Principal, ThinkWell Group
By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.
Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains:
- What makes the best healthcare experiences similar to the best cultural and educational ones
- Why guests trusted the Disney Cruise Line experience during a healthcare crisis
- How strong healthcare experiences raise patient engagement, lower staff burnout and improve care.
Resources in episode:
- Recommended book: The Experience Economy, by Joseph Pine
- Check out the ThinkWell website and blog, reach out with questions
- For more on informal science education principals, which apply to patient engagement, visit The American Association of Museums and the Association of Science and Technology Centers.
As healthcare moves into the next decade, patients, providers and technology partners must combine their strengths to address the challenges ahead. Molly McCarthy (National Director, US Health and Chief Nursing Officer, Microsoft) tells how Microsoft technology is powering healthcare outcomes, and how the right partnerships with both patients and organizations will continue to move healthcare in the right direction.
Recorded at ACE 2019
In episode: Microsoft Healthcare Industry Blog
When patients are shocked by the price of their prescriptions, this can severely disrupt their care. Patients may reduce or abandon their medication in order to save costs. Tom Pasquariello (Clinical Pharmacist, Veradigm) describes how prescription price transparency, especially integrated in the EHR, helps patients and clinicians work together to create an effective care plan for an affordable price.
Mobile Engagement for Providers and Patients - w Bonnie Bordeaux, Director of Solutions Management, Allscripts
Patients and clinicians alike may engage with technology at different levels. Connecting with each other can be a challenge. Bonnie Bordeaux (Allscripts) describes how IT partners can meet clinicians where they are, how clinicians can in turn meet patients, and what technology is available, especially on mobile platforms, to help everyone create personalized and quality care.
For over two decades, It’s Never 2 Late (iN2L) has created “Dignity through Technology” for older adults, especially those in residential communities and with cognitive disabilities such as dementia. President and co-founder Jack York discusses how he began iN2L by donating computers to a senior living center; how the user and patient engagement landscape has changed since then; and how user health and quality of life can be improved through meaningful engagement.
Part 1 of a 3-part series featuring leaders and engagement experts from iN2L.
A patient and family advocate with years of lived experience, Lisa Danielpour is an expert in optimizing the personal health record for patients and providers alike. In this episode, she discusses her family’s story, how accessing information through patient portals changed the direction of her son’s care journey and how healthcare providers can save time sharing records with patients. Recorded at HIMSS 2019.
Resources in episode:
Open Notes “Putting everyone on the same page”
Beryl Institute Improving Patient Experience
PFCC Partners Patient and Family Centered Care
Lisa Danielpour’s Speaking and Advocacy
Gooseling, Lisa’s site for families dealing with special needs or chronic illness
As personal tech devices and communication channels multiply, so do the options for giving and receiving care. John Moore (Chilmark Research) describes the industry and regulatory trends that have made telehealth significant, the roadblocks providers and patients might face in adopting it and the opportunities to continue building care access through technology.
Resources in episode: