March 25, 2020
By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.
Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains:
- What makes the best healthcare experiences similar to the best cultural and educational ones
- Why guests trusted the Disney Cruise Line experience during a healthcare crisis
- How strong healthcare experiences raise patient engagement, lower staff burnout and improve care.
Resources in episode:
January 8, 2020
As healthcare moves into the next decade, patients, providers and technology partners must combine their strengths to address the challenges ahead. Molly McCarthy (National Director, US Health and Chief Nursing Officer, Microsoft) tells how Microsoft technology is powering healthcare outcomes, and how the right partnerships with both patients and organizations will continue to move healthcare in the right direction.
Recorded at ACE 2019
In episode: Microsoft Healthcare Industry Blog
October 2, 2019
When patients are shocked by the price of their prescriptions, this can severely disrupt their care. Patients may reduce or abandon their medication in order to save costs. Tom Pasquariello (Clinical Pharmacist, Veradigm) describes how prescription price transparency, especially integrated in the EHR, helps patients and clinicians work together to create an effective care plan for an affordable price.
August 21, 2019
Patients and clinicians alike may engage with technology at different levels. Connecting with each other can be a challenge. Bonnie Bordeaux (Allscripts) describes how IT partners can meet clinicians where they are, how clinicians can in turn meet patients, and what technology is available, especially on mobile platforms, to help everyone create personalized and quality care.
April 16, 2019
For over two decades, It’s Never 2 Late (iN2L) has created “Dignity through Technology” for older adults, especially those in residential communities and with cognitive disabilities such as dementia. President and co-founder Jack York discusses how he began iN2L by donating computers to a senior living center; how the user and patient engagement landscape has changed since then; and how user health and quality of life can be improved through meaningful engagement.
Part 1 of a 3-part series featuring leaders and engagement experts from iN2L.
March 5, 2019
A patient and family advocate with years of lived experience, Lisa Danielpour is an expert in optimizing the personal health record for patients and providers alike. In this episode, she discusses her family’s story, how accessing information through patient portals changed the direction of her son’s care journey and how healthcare providers can save time sharing records with patients. Recorded at HIMSS 2019.
Resources in episode:
Open Notes “Putting everyone on the same page”
Beryl Institute Improving Patient Experience
PFCC Partners Patient and Family Centered Care
Lisa Danielpour’s Speaking and Advocacy
Gooseling, Lisa’s site for families dealing with special needs or chronic illness
February 19, 2019
As personal tech devices and communication channels multiply, so do the options for giving and receiving care. John Moore (Chilmark Research) describes the industry and regulatory trends that have made telehealth significant, the roadblocks providers and patients might face in adopting it and the opportunities to continue building care access through technology.
Resources in episode:
Chilmark Research Report: Telehealth 2018
American Telemedicine Association
January 29, 2019
Patient-centric technology is successful when meets its users' care needs. Dr. Phil Marshall, founder of the AI-based Conversa Conversation Platform, describes how providers can use data to discover what patients need and want today, and what to consider when offering the right tools to deliver on this.
To explore the platform, visit www.conversahealth.com or text HELLO to 77877.
October 2, 2018
We’ve all been patients. We’ve all experienced needing our information to be accessible and easily available to us, our clinicians and our providers. In this episode, interoperability expert Mike McAfee discusses the expectations patients have for accessing healthcare information, the challenges in reality and the tech framework that already exists to overcome those challenges. Part 1 of a 3-part interview.
July 24, 2018
Patients today aren’t patient anymore. They expect convenient service and empowered choice. Digital patient experience expert Jan Oldenburg, active since the mid-1990s, explores how patients are used to being digital consumers in other aspects of their lives, the challenges and frustrations they face in healthcare, and what patients, caregivers and clinicians can all do to create a participatory culture of care that serves everyone involved.
Jan Oldenburg’s website, including books Engage: Transforming Healthcare Through Digital Patient Engagement, Participatory Healthcare
The Beryl Institute
Society for Participatory Medicine
Allscripts Patient Experience Resources