Creating a Powerful Healthcare Experience - w Cynthia Sharpe, Experience Design Principal, ThinkWell Group

By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.

Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains: 

• What makes the best healthcare experiences similar to the best cultural and educational ones
• Why guests trusted the Disney Cruise Line experience during a healthcare crisis
• How strong healthcare experiences raise patient engagement, lower staff burnout and improve care. 

Resources in episode: 

• Recommended book: The Experience Economy, by Joseph Pine 
• Check out the ThinkWell website and blog, reach out with questions
• For more on informal science education principals, which apply to patient engagement, visit The American Association of Museums and the Association of Science and Technology Centers.

At Every Step, Factor in Humans - Human Factors in HIT Design w Janey Barnes part 3

The final part of our conversation with Dr. Janey Barnes (founder, User View). Dr. Barnes discusses how health IT platforms compare to those in other fields (and how pharma software is like lottery software); how hands-on training helps achieve stronger EHR functionality, satisfaction and regulatory fulfillment; and how a human-centered approach at every step, from implementation to daily use, creates systems that fit each unique organization.

Resources and research in episode:

• National Institute of Standards and Technology (NIST)
• MedStar National Centers for Human Factors in Healthcare, led by Raj Ratwani (listen for Raj in future episodes)
• SAFER Guides by University of Texas’s Dean Sittig and Hardeep Singh
• David Bates, Brigham and Womens Hospital

Creating Healthcare Solutions for Small Practices – w Dr. Jim Morrow, MorrowFamMed & Business Radio X

An early advocate for the electronic health record, physician and radio host Dr. Jim Morrow has run his small practice as a software “test kitchen” for decades. Here he discusses how other small practices can build and customize solutions that fill their needs, what resources are available and what to consider when getting all users on board with a new system.

Dr. Morrow’s podcast To Your Health streams on the Business Radio X network