Creating a Powerful Healthcare Experience - w Cynthia Sharpe, Experience Design Principal, ThinkWell Group

By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.

Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains: 

• What makes the best healthcare experiences similar to the best cultural and educational ones
• Why guests trusted the Disney Cruise Line experience during a healthcare crisis
• How strong healthcare experiences raise patient engagement, lower staff burnout and improve care. 

Resources in episode: 

• Recommended book: The Experience Economy, by Joseph Pine 
• Check out the ThinkWell website and blog, reach out with questions
• For more on informal science education principals, which apply to patient engagement, visit The American Association of Museums and the Association of Science and Technology Centers.

BONUS Patient Safety and Health IT: The Full Conversation with ECRI

In this special episode, hear the full conversation between Dr. Geoff Caplea (Allscripts) and three leaders from ECRI Institute. Learn about the work the organization has done in the past decades to promote patient safety. Also hear how ECRI continues to align healthcare, technology and analytics to create solutions for the future.

Released for Patient Safety Week 2020.

Patient Safety and Health IT part 3 - Finding and Sustaining Safety Solutions

In this final episode of our series, Dr. Lorraine Possanza shares the outcomes achieved by the ECRI Institute’s Patient Safety Organization Workgroups, and how their multi-stakeholder teams "ferret out" the most useful information from decades of safety data. The ECRI experts, including Janice Kaczmarek and Dr. Karen Schoelles, also look ahead to priorities for 2020, emphasizing the continued importance of shared trust.

Patient Safety and Health IT part 2: ECRI’s Guidelines Trust and Patient Safety Organization – w Janice Kaczmarek and Dr. Lorraine Possanza, ECRI Institute

In this second part of the series, ECRI Institute’s Janice Kaczmarek tells how the Institute developed its own Guidelines Trust to replace the Guidelines Clearinghouse. Dr. Lorraine Possanza describes how the ECRI Patient Safety Organization empowers all healthcare stakeholders to collaborate for stronger, better care.

Patient Safety and Health IT, part 1: The History of ECRI – w Dr. Karen Schoelles, Janice Kaczmarek, and Dr. Lorraine Possanza

Healthcare technology – whether medical devices or IT – has always had a direct connection to patient safety. In this first episode of a three-part series, Dr. Geoff Caplea (Allscripts) joins experts from  ECRI Institute to discuss how the organization was founded in 1968, and what’s changed in patient safety issues in the decades since.

Featured on this episode are Dr. Karen Schoelles, Janice Kaczmarek and Dr. Lorraine Possanza.

Closing Gaps in Your Physician Practice – w Paola Turchi, Revenue Cycle Management Consultant

Physician practices face unique operational and financial challenges, including declining revenue, increasing denials, increasing patient balances and lack of actionable analytics. Consultant Paola Turchi explains how practice leaders can use revenue cycle management to address these gaps, improving employee, physician and patient satisfaction.

In episode:

Connect with HFMA, MGMA, and ACHE

Optimizing Public Health Data – w Joel Gurin, founder and president, CODE

The public health data pool is growing larger, especially as patient-consumers share their information through devices and personal programs. While providers can find valuable knowledge in this, they're also challenged to preserve patient privacy and comply with HIPAA and other regulations. Joel Gurin, founder of CODE, an organization that maximizes the value of data as a public resource, discusses optimizing health data while keeping it private and secure.

To learn more, check out Joel's education session at HIMSS 2020

In episode:

CODE Roundtable Reports

Leveraging Data on the Social Determinants of Health  

Recorded at ACE 2019

Partnering for Patients in 2020 and Beyond - w Molly McCarthy, Chief Nursing Officer, Microsoft

As healthcare moves into the next decade, patients, providers and technology partners must combine their strengths to address the challenges ahead. Molly McCarthy (National Director, US Health and Chief Nursing Officer, Microsoft) tells how Microsoft technology is powering healthcare outcomes, and how the right partnerships with both patients and organizations will continue to move healthcare in the right direction.

Recorded at ACE 2019

In episode: Microsoft Healthcare Industry Blog

When Consumers Become Patients - w Dr. Chet Robson, Walgreens

As patients are increasingly acting as consumers, consumer companies are stepping up to help deliver care. Dr. Chet Robson, Chief Medical Officer of Walgreens, discusses these trends and the services retail healthcare offers to help make patient-driven care effective and affordable.

Recorded at ACE 2019

How Providers Can Be Innovators - w Neil Patel, Healthbox

As delivering care becomes more complicated, it can be difficult for providers to find joy in the work they do. Neil Patel, founder of HIMSS innovation services company Healthbox, discusses how tech vendors and providers can partner to identify key challenges, build solutions to address them and even fall in love with the problems they work to solve.   

Recorded at ACE 2019

In episode

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Reach out to Neil at neil@healthbox.com