March 25, 2020
By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.
Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains:
- What makes the best healthcare experiences similar to the best cultural and educational ones
- Why guests trusted the Disney Cruise Line experience during a healthcare crisis
- How strong healthcare experiences raise patient engagement, lower staff burnout and improve care.
Resources in episode:
March 11, 2020
In this special episode, hear the full conversation between Dr. Geoff Caplea (Allscripts) and three leaders from ECRI Institute. Learn about the work the organization has done in the past decades to promote patient safety. Also hear how ECRI continues to align healthcare, technology and analytics to create solutions for the future.
Released for Patient Safety Week 2020.
March 4, 2020
In this final episode of our series, Dr. Lorraine Possanza shares the outcomes achieved by the ECRI Institute’s Patient Safety Organization Workgroups, and how their multi-stakeholder teams "ferret out" the most useful information from decades of safety data. The ECRI experts, including Janice Kaczmarek and Dr. Karen Schoelles, also look ahead to priorities for 2020, emphasizing the continued importance of shared trust.
February 26, 2020
In this second part of the series, ECRI Institute’s Janice Kaczmarek tells how the Institute developed its own Guidelines Trust to replace the Guidelines Clearinghouse. Dr. Lorraine Possanza describes how the ECRI Patient Safety Organization empowers all healthcare stakeholders to collaborate for stronger, better care.
February 19, 2020
Healthcare technology – whether medical devices or IT – has always had a direct connection to patient safety. In this first episode of a three-part series, Dr. Geoff Caplea (Allscripts) joins experts from ECRI Institute to discuss how the organization was founded in 1968, and what’s changed in patient safety issues in the decades since.
Featured on this episode are Dr. Karen Schoelles, Janice Kaczmarek and Dr. Lorraine Possanza.
February 5, 2020
Physician practices face unique operational and financial challenges, including declining revenue, increasing denials, increasing patient balances and lack of actionable analytics. Consultant Paola Turchi explains how practice leaders can use revenue cycle management to address these gaps, improving employee, physician and patient satisfaction.
Connect with HFMA, MGMA, and ACHE
January 8, 2020
As healthcare moves into the next decade, patients, providers and technology partners must combine their strengths to address the challenges ahead. Molly McCarthy (National Director, US Health and Chief Nursing Officer, Microsoft) tells how Microsoft technology is powering healthcare outcomes, and how the right partnerships with both patients and organizations will continue to move healthcare in the right direction.
Recorded at ACE 2019
In episode: Microsoft Healthcare Industry Blog
December 18, 2019
As patients are increasingly acting as consumers, consumer companies are stepping up to help deliver care. Dr. Chet Robson, Chief Medical Officer of Walgreens, discusses these trends and the services retail healthcare offers to help make patient-driven care effective and affordable.
Recorded at ACE 2019