Allscripts On Call: The Healthcare Podcast

Today’s healthcare providers have countless ways to connect clinicians and patients at every point of care. Dr. Jim Nielsen (CMIO, Baptist Pensacola) discusses how his community health system used the Internet of Things to address operational problems and improve delivery of care, as well as what other organizations can do to implement this themselves. 

Many patients need affordable transportation to receive healthcare. But access to their local community and social resources is also essential to their health and wellbeing. Omar Nagji (Head of Healthcare Partnerships, Lyft) talks about Lyft’s partnering with Allscripts to move into the healthcare space. Hear how Lyft’s expertise in consumer experience and transportation logistics is opening and enriching patients' lives.

In episode:

Lyft Healthcare Offerings

Technology today has the potential to deliver the best healthcare to everyone tomorrow. In this episode, Allscripts CEO Paul Black talks about what defines today’s healthcare landscape. Hear about up-to-the-minute opportunities in analytics and mobile platforms, as well as challenges in privacy and industry competition and how consumer devices and data could improve patient health across populations.

In the final episode of this series, our experts discuss how clinical users and leaders can communicate their perspectives on EHR needs and issues; how users must learn to navigate the systems that are available; and how everyone can keep brainstorming together to maintain a safe and usable EHR. This is the conclusion of our conversation with Dr. Raj Ratwani (Director, MedStar Health National Center for Human Factors in Healthcare).

The adoption of healthcare technology since the HITECH Act of 2009 is unprecedented across industries. People in healthcare today still deal with the implications, especially in EHR implementation and use. In the second episode of our three-part series, Dr. Raj Ratwani (Director of the MedStar Health National Center for Human Factors in Healthcare) talks about making EHR issues transparent to everyone who has a role in solving them.

In Episode:

EHRSeeWhatWeMean.org: Part of MedStar’s campaign to highlight real clinician issues with EHRs

When implementing and using an EHR system, many factors – and human users – contribute to its safety and effectiveness. When a change is needed, it can be challenging for all these to align and move forward. In the first episode of our three-part series, Dr. Raj Ratwani (Director of the MedStar Health National Center for Human Factors in Healthcare) discusses the need for safety roundtables to keep systems safe and effective, especially in the US.

In Episode:

• ECRI Institute

When patients are shocked by the price of their prescriptions, this can severely disrupt their care. Patients may reduce or abandon their medication in order to save costs. Tom Pasquariello (Clinical Pharmacist, Veradigm) describes how prescription price transparency, especially integrated in the EHR, helps patients and clinicians work together to create an effective care plan for an affordable price. 

The final part of our conversation with Dr. Janey Barnes (founder, User View). Dr. Barnes discusses how health IT platforms compare to those in other fields (and how pharma software is like lottery software); how hands-on training helps achieve stronger EHR functionality, satisfaction and regulatory fulfillment; and how a human-centered approach at every step, from implementation to daily use, creates systems that fit each unique organization.

Resources and research in episode:

• National Institute of Standards and Technology (NIST)
• MedStar National Centers for Human Factors in Healthcare, led by Raj Ratwani (listen for Raj in future episodes)
• SAFER Guides by University of Texas’s Dean Sittig and Hardeep Singh
• David Bates, Brigham and Womens Hospital

The second episode with Dr. Janey Barnes (founder, User View) on human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the unique challenges of healthcare technology; how HIT partners should engage directly with users to discover their true needs; and how the right system supports patient safety and relieves clinician burden.

In episode:

I Love Lucy - The Chocolate Factory Clinician tasks are the chocolates.

The first of three episodes with Dr. Janey Barnes (founder, User-View) on incorporating human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the difference between human factors, usability and user experience; responding to US patient safety and usability standards today; and how healthcare organizations and IT partners can raise the bar for EHRs.